Commerce is as a heaven, whose sun is trustworthiness and whose moon is truthfulness. Bahá'u'lláh 1817-1892, Persian nobleman and founder of the Baha’I religion.
Had a clink in my bike chain recently. Not every crank, just every ---- so – often -------------?
What did it mean? Was I about to go hurtling over the handlebars like some of the luckless worthies in this year’s Tour de France?
I stopped by the local cyclery, about five blocks from my house. Young guy finally comes up from the basement. I told him my problem. He looked at the bike.
“Your chain is shot,” he said. “And the gears. And the brakes might go out, too. I had three like these in the past month just SNAP.”
How much to fix?
“Chain and gears. $150 to $170. But you know for an extra hundred or so you can get a whole new bike. Let me show you one,” he said walking me to the front of the store. “You’re here, you have your helmet on. Try it out, take a ride.”
He took my driver’s license as security – I guess my bike sitting there wasn’t enough – and off I went. It was a nice new hybrid, a Marin Kentfield FS, in a metallic silver. It was a pretty smooth ride, but I didn’t have the history with it I did with my trusty Trek 800, circa 1990.
Turned out, though, the bike wasn’t a hundred more, it turned out, it was $499. I said I’d think about it. I didn’t think enough at that particular moment on the way out, though, because I forgot my license (so did mr. cool guy bike tech), and had to drive back later that day.
Very next day, I was pedaling north, and remembered that my original bike dealer had moved to Highland Park. Would their service shop take a look, and give an opinion?
I was met at the front counter by a sincere young professional type. He looked at the chain, I lifted the bike, he spun the wheel, the chain wouldn’t clink, I rued.
“Of course not,” he smiled, "they never do once you get here." he laughed, most reassuringly. He studied the bike for a moment, and guessed it’s age within a couple years.
“Can I try something?” He took the bike out on the sidewalk and rode it down and back..
“Your bike seems fine,” he said. “I tried the gears. You don’t need a new chain or gears.”
That was it. He didn’t try to sell me a bike. I inquired about a new one, and he asked me what kind of riding I did. (Up and down the Green Bay trail, about 50 miles a week.) He complimented me, and showed me their Cannondale Quick, $469. “Quick, responsive, sturdy, fun to ride,” he said. We talked a bit, and decided, if I wanted to, a halfway move up would be to try two new hybrid tires on my ancient Trek, $30 each.
The store was spacious modern, with restroom facilities for cyclists. I was treated with respect, not like an imbecile.
Which cycle shop will get my tune-up business end-of-season, even though it’s a long ride north? And whatever the cost? (It’s $110, by the way vs. $89.50 at the first shop I described.) You guessed it.
Postscript: The Marin Kentfield FS can be found online for $319, reg. “$449.” The Cannondale Quicks, of which there are a number, were actually more than the $469 I was quoted by the second dealer. Surely does pay to shop around, pays to meet people, gather information.