Wednesday, February 19, 2014 Update:
Today Dell tech support team member Ripudaman took the initiative and called me with a prospective fix. He had located a Microsoft Community Forum that addressed my very error message no. and issue.
Briefly: it did not work. He is sending Windows 8 recovery CDs, and promised to call me Friday to follow up. He went the extra step and showed me how to delete partitions -- the key to solving my problem, he feels.
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Update: I am not alone:
http://www.forbes.com/sites/larrymagid/2013/10/17/windows-8-1-upgrade-not-working-after-3-attempts-on-2-machines/
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Two
days ago, Firefox failed to update automatically from v26 to v27. That concerned me. I had been having trouble with
Windows 8.1. For some days, mysteriously, it had failed to install
programs and drivers. Because these were not essential, I let it go,
concentrating instead on urgent work.
Now, with Firefox
ailing, I had to concentrate on fixing Windows. Dell tech support had earlier told me to "refresh Windows," when I was backed-up and ready to go, but as I said, I had put it off. Now, it
appeared, the hour had truly come.
Turns out the simple refresh and upgrade process, is neither simple nor effective; instead, it is a 18-step process, long and frustrating each step of the way, not as much fun as a root canal or colonoscopy, that ultimately ends in failure. Here's my log:
- Even though "Windows refresh" spares your data files, Dell said "back up first" so I did, I took a deep breath and I "refreshed."
- Did no good. Windows 8 would not upgrade to 8.1. I thought I'd be stuck in 8, and it was Sunday with no Dell support, so I thought I'd just install my programs anyway, and hopefully get an easy fix to go to 8.1 next day. I installed about 10 programs, and then Windows quit on me. No matter the program or the driver, "Windows cannot access specified file.....etc etc etc."
- Back to Dell support Monday 10a., fresh-faced, fed, watered, optimistic. (What a fool.)
- After Dell located and sent correct instructions on how to proceed (first instruction was wrong), Dell said "reset", and they would call back. Reset is a rollback to the factory setting, the system is the same as you got the day you cracked the box. So, again, I took a deep breath, closed my eyes, and "reset."
- Windows 8 could not upgrade to 8.1 Come to find out it required 79 updates before 8.1 would appear in the "store" and it could upgrade to 8.1.
- I dutifully downloaded and installed 79 updates ---- or so I thought.
- 2 updates failed. Apparently one or both are incredibly important. Why?
- Yet again, Windows 8 would not upgrade to 8.1.
- Back on "live chat" with Dell. 4 hours of tech live chat, including extensive periods of remote control of my PC, failed to located the problem.
- During this time, Dell tech support employed Control Panel "Windows Update" where Windows found another yet update to dl and install. We tried again to upgrade from 8 to 8.1, no go.
- By remote control, Dell updated BIOS from A10 to A11. We tried again to upgrade from 8 to 8.1, no go.
- By remote control, Dell performed a firmware update. We tried again to upgrade from 8 to 8.1, no go.
- By remote control, Dell located and employed a "special update" KB2871389. We tried again to upgrade from 8 to 8.1, no go.
- By remote control, Dell then ran Dell "Click 2 Fix." We tried again to upgrade from 8 to 8.1, no go.
- By remote control, at my suggestion, Dell finally checked all hardware, all tests rated "pass." My Dell beast is unhealthy it turned out, Windows 8 and 8.1, very, very sick.
- Each and every step above failed to clear the way for the 8.1 install.
- My extremely persistent tech rep asked for a time out for 5 minutes to "consult his resources."
- When he came back, he said I was being escalated to "Dell engineering," and told I would be called back in "2 to 3 days."
- I'm waiting.
As I priced out various packages of Windows 7 (Dell refused to supply me since I "purchased Windows 8 with my computer", at the end of the day, someone told me their Mac laptop "just runs and runs, no problems." I was struck with Mac envy.